PokieFox Privacy Policy

At PokieFox, we are fully committed to protecting your personal information and ensuring your privacy is respected every time you visit our platform. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you access the PokieFox casino, create an account, or use our services. By using our website at pokiefox.com, you agree to the practices described in this document. We encourage you to read it carefully.

Who We Are

PokieFox Casino is operated by The Secure100 and is licensed by the Curaçao Gaming Authority (CGA). We provide online gaming services primarily to players in Australia and other Asia-Pacific markets. Our platform is available in English and Chinese, and our support team can assist you in multiple languages. When you interact with our PokieFox casino login page, register an account, or claim a PokieFox bonus, you are sharing information with us as the data controller responsible for your personal data.

Information We Collect

We may collect the following categories of personal information when you use our services:

Registration and Identity Data

• Full name, date of birth, and contact details provided during account creation
• Username and password associated with your PokieFox login credentials
• Government-issued identification documents for verification and KYC compliance
• Bank account name and payment details, which must match your registration name

Financial and Transaction Data

• Deposit and withdrawal records, including payment methods used (Visa, Mastercard, PayID, Apple Pay, Bitcoin, Ethereum, Tether, and others)
• Transaction history and bonus claims, including any PokieFox casino bonus or PokieFox no deposit bonus you redeem
• Currency information — we primarily process transactions in AUD

Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, games played, and session duration on our platform
• Data collected through the PokieFox app or mobile browser version
• Cookies and similar tracking technologies (see our Cookie section below)

Communication Data

• Messages and enquiries submitted via our 24/7 live chat
• Emails sent to support@pokiefox.com
• Feedback and support requests in any of our supported languages

How We Use Your Information

We at PokieFox use the data we collect for the following purposes:

• To verify your identity and comply with our licensing obligations under the Curaçao Gaming Authority
• To process your deposits, withdrawals, and bonus claims — including PokieFox casino no deposit bonus offers and other promotions
• To manage your account, including access via the PokieFox casino login portal and the PokieFox casino app
• To detect and prevent fraud, money laundering, and other prohibited activities
• To provide personalised gaming experiences and relevant promotional communications
• To improve our platform, services, and customer support quality
• To comply with legal and regulatory requirements applicable to our operations

Cookies and Tracking Technologies

Our PokieFox platform uses cookies and similar technologies to enhance your browsing experience. We use these tools to remember your preferences, keep you logged in, and analyse how our website is used. Some cookies are essential for the operation of our site, while others help us understand how players interact with features like the pokiefox app or our promotions pages.

You may control cookie settings through your browser preferences. However, please note that disabling certain cookies may affect the functionality of our website, including the pokie fox casino login process and game loading features.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted service providers in the following circumstances:

• Payment processors and financial institutions required to complete your transactions
• Identity verification and KYC service providers
• Game software providers and platform technology partners
• Regulatory and law enforcement authorities when legally required
• Fraud prevention and security services

All third parties we engage with are contractually required to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our regulatory obligations. In most cases, we are required to retain financial and identity records for a minimum period following account closure. If you wish to request deletion of your data, please contact us at support@pokiefox.com, and we will respond in accordance with applicable legal requirements.

Security of Your Data

At PokieFox, we implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure server infrastructure, and strict internal access controls. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to keep your PokieFox login credentials confidential at all times.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent for certain data processing activities
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team via live chat or email us at support@pokiefox.com. We are available 24/7 to assist you.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of the PokieFox casino following any updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please do not hesitate to reach out to our team. You can contact us at any time through our 24/7 live chat at pokiefox.com or by emailing us directly at support@pokiefox.com. We are committed to addressing your concerns promptly and transparently.